SUPPORT / SAMPLES & SAS NOTES
Problem Note 54357: The error "Cannot request data from" occurs when you save or open a case in SAS® Customer Due Diligence
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In SAS Customer Due Diligence, an error similar to the following appears when you create or save a new case:
cannot request data from:
"http://rdcesx06036.race.sas.com:80/SASComplianceSolutionsMid/controller/custome
rs/10000052/date/2014-03-10%2024:12:59.json"
This error might appear for sites that run a locale other than English. The problem occurs because a non-NLS specific date and time (that is, a date and a time that are not internationalized or localized) are passed to the URL.
As a temporary workaround, locate the <set> element in the cdd-case-details-01.xml file and modify it as follows:
<set name="TEMP.LOCAL.CASE_CREATE_DTTM"
value="Concat(GetStringFromDateOrTimestamp(CASE.CREATE_DTTM,
'yyyy-MM-dd'),'%20',GetStringFromDateOrTimestamp
(CASE.CREATE_DTTM, 'HH:mm:ss'))"
/>
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Anti-Money Laundering | Microsoft® Windows® for x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 |
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows 8 Pro x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Pro | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2008 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2008 R2 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2008 for x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Microsoft Windows Server 2012 Std | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Enterprise 32 bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Enterprise x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Home Premium 32 bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Home Premium x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Professional 32 bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Professional x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Ultimate 32 bit | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Windows 7 Ultimate x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| 64-bit Enabled AIX | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| 64-bit Enabled Solaris | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| HP-UX IPF | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Linux for x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||
| Solaris for x64 | 6.1 | 6.2_M1 | 9.4 TS1M1 | 9.4 TS1M1 | ||